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最後更新日期：2026年10月5日
歡迎光臨本店。本條款及細則、免責聲明及退換政策（下稱「本政策」）適用於本網站所售賣之一切商品（包括天然水晶及相關飾品）。當你瀏覽本網站或提交訂單完成交易，即表示你已經詳細閱讀、理解並同意受本政策及其條款細節約束。
1.1 一般產品描述
本店將盡力確保本網站的內容和產品描述為準確和完整，但不保證內容和產品描述均為完整、最新和無誤。如果對本店提供的產品與描述有任何疑問，歡迎與本店聯絡。
1.2 關於水晶功效之免責聲明
本網站商品描述中提及之「功效」、「寓意」、「能量」、「磁場」等內容，均源自傳統水晶文化、民間說法及市場常見描述，僅供參考及娛樂用途，並不構成任何醫療、健康、心理或法律建議。水晶商品不能替代專業醫療診斷、治療或藥物。如你有健康、情緒或心理方面之需要，請諮詢合資格醫生或專業人士。本店不對因依賴商品描述中之功效或寓意而引致之任何直接、間接、附帶或相應損失負責。
1.3 商品圖片及顏色差異
天然水晶屬天然礦物，每件商品在顏色、紋理、内含物、光澤等方面可能存在差異，此屬正常現象，並非瑕疵。因不同螢幕設定及拍攝環境，網頁展示之圖片顏色可能與實物略有差異，此情況不構成退換之理由。
1.4 尺寸及重量誤差
商品描述中列明之珠徑、手圍、重量等數據為約數，可能存在合理誤差（例如 ±0.5–1mm 或 ±5% 以內），此屬正常生產及測量誤差範圍。
2.1 價格
本網站所標示的價格均為港幣（HKD）。當訂單獲接納時，即代表你同意支付本網站所顯示的價格。
2.2 付款方式
我們接受以下付款方式：
當你提交訂單及付款資料後，我們將發出電郵確認收到訂單。但本店保留因任何原因自行決定不接受訂貨的權利，原因包括但不限於：
如訂單有任何問題，本店會盡快聯絡你。
4.1 訂單處理及發貨時間
本店在收到並確認顧客的付款記錄後，將於 3 天內處理訂單及安排寄出貨品。實際派送時間則取決於第三方物流服務供應商（如香港郵政、順豐速遞）。
4.2 物流選項及風險
• 順豐速遞：寄出貨品後，顧客需自行留意本店發出之包含順豐運單編號的電郵。
4.3 風險與所有權轉移
本店確保寄出貨品前已作嚴格檢查並提供完好包裝。商品之風險及所有權於成功交付予物流服務提供者後即轉移。本店不會承擔運送途中的損壞或遺失風險。
5.2 購買前須知
請顧客在提交訂單及付款前，仔細核對訂單內容（包括款式、尺寸及數量），並細閱商品的圖片與描述。如有任何疑問，歡迎在購買前向我們查詢。
5.3 門市/面交自取
如選擇到門店現金付款或當面交收，顧客必須當場核對並檢查貨品。貨品一經確認並離開本店/交收視線範圍，恕不退換。
• 退款條件：由於本店不設退換，退款僅適用於本店缺貨、發現產品未達品質標準而未能發貨，或未能獲得付款授權而由本店主動取消訂單之情況。
• 退款流程：如符合上述退款情況，本店將於確認取消訂單後 14 個工作天內，按原支付途徑全數退回款項。因貨幣兌換、銀行手續費等產生之差額，本店概不負責。
7.1 本店權利及政策修改
本店保留隨時修改本政策及有關條款之權利，修訂版本將以網頁公告形式發佈，事前或事後均毋須另行個別通知。你於修訂後繼續瀏覽本網站或購買商品，即視作同意並遵守更新後之條款細節規限。
7.2 法律適用及爭議解決
本政策受香港特別行政區法律管轄。如因本政策或商品產生任何爭議，雙方應先嘗試友好協商；如未能解決，可提交香港有管轄權之法院處理。本條款及細則備有中文及英文版本，若中英文版本出現任何歧異或衝突，概以英文版本為準。
如對產品、描述或本政策有任何疑問，歡迎透過以下方式與我們聯絡：
• 電郵： Vianna@viannascrystalland.com
• WhatsApp / 電話： +852 6120 0018
• 服務時間： 週一至週六 14:00-20:00，公眾假期除外。
Last Updated: October 5, 2026
Welcome to Vianna's Crystal Land. These Terms and Conditions, Disclaimer, and Return Policy (hereinafter referred to as "this Policy") apply to all products (including natural crystals and related accessories) sold on this website. By browsing this website or submitting an order to complete a transaction, you acknowledge that you have read, understood, and agreed to be bound by this Policy and its details.
1.1 General Product Description
We strive to ensure that the content and product descriptions on this website are accurate and complete, but we do not guarantee that they are entirely complete, current, or error-free. Should you have any questions regarding our products or descriptions, please contact us.
1.2 Disclaimer Regarding Crystal Efficacy
Information mentioning "efficacy," "meaning," "energy," or "magnetic field" in our product descriptions is derived from traditional crystal culture, folklore, and common market descriptions. Such content is for reference and entertainment purposes only and does not constitute any medical, health, psychological, or legal advice. Crystal products cannot replace professional medical diagnosis, treatment, or medication. If you have health, emotional, or psychological needs, please consult a qualified doctor or professional. We shall not be held liable for any direct, indirect, incidental, or consequential losses resulting from reliance on the efficacy or meanings described in the product descriptions.
1.3 Image and Color Differences
Natural crystals are natural minerals. Variations in color, texture, inclusions, and luster are normal and are not considered defects. Due to different screen settings and lighting during photography, the color of the images displayed on the website may differ slightly from the actual product. This discrepancy does not constitute a valid reason for return or exchange.
1.4 Size and Weight Tolerances
Data such as bead diameter, wrist size, and weight stated in the product descriptions are approximate. Reasonable tolerances (e.g., within ±0.5–1mm or ±5%) may exist and are within normal production and measurement error ranges.
2.1 Pricing
All prices displayed on this website are in Hong Kong Dollars (HKD). When an order is accepted, it means you agree to pay the price displayed on this website.
2.2 Payment Methods
We accept the following payment methods:
Upon submission of your order and payment details, we will send an email to confirm receipt of your order. However, we reserve the right to decline any order at our sole discretion for reasons including, but not limited to:
If there are any issues with your order, we will contact you as soon as possible.
4.1 Order Processing and Dispatch Time
Upon receiving and confirming the customer's payment record, we will process the order and arrange dispatch within 3 days. The actual delivery time depends on the third-party logistics service provider (e.g., Hong Kong Post, SF Express).
4.2 Logistics Options and Risks
• SF Express: Customers should pay attention to our email containing the SF Express tracking number after the goods are dispatched.
4.3 Transfer of Risk and Ownership
We ensure that goods are strictly inspected and well-packaged before dispatch. The risk and ownership of the products are transferred upon successful handover to the logistics provider. We will not bear the risk of damage or loss during transit.
5.2 Before You Purchase
Customers are advised to carefully check the order details (including style, size, and quantity) and read the product images and descriptions thoroughly before submitting an order and making payment. If you have any inquiries, please contact us before purchasing.
5.3 In-store / Face-to-Face Pickup
If you choose to pay in cash at our store or pick up the product in person, you must inspect the goods on the spot. Once the goods are confirmed and leave our store/handover location, no returns or exchanges will be accepted.
• Refund Conditions: As we do not accept returns or exchanges, refunds are strictly limited to situations where our store is out of stock, the product fails quality inspection before dispatch, or if we initiate an order cancellation due to payment authorization failure.
• Refund Process: For eligible refund cases, we will issue a full refund via the original payment method within 14 working days after confirming the order cancellation. We are not responsible for any differences caused by currency exchange rates or bank handling fees.
7.1 Store Rights and Policy Modifications
We reserve the right to amend this Policy and related terms at any time. The revised version will be published as a website announcement without prior or separate notice. By continuing to browse this website or purchase products after the amendments, you are deemed to have agreed to and abide by the updated terms.
7.2 Governing Law and Dispute Resolution
This Policy is governed by the laws of the Hong Kong Special Administrative Region. In the event of any dispute arising from this Policy or our products, both parties shall first attempt to resolve it through amicable negotiation. If unresolved, it may be submitted to the competent courts of Hong Kong for processing. These Terms and Conditions are available in Chinese and English. In the event of any discrepancy or conflict between the two versions, the English version shall prevail.
Should you have any questions regarding our products, descriptions, or this Policy, please feel free to contact us via:
• Email: Vianna@viannascrystalland.com
• WhatsApp / Phone: +852 6120 0018
• Business Hours: Monday to Saturday 14:00 - 20:00 (Closed on Sundays and Public Holidays)